Our Mission and Values: Easy Shipping with Freightera’s 7 C’s

Making the Freight Industry Better  with Care, Creativity, a Can-do attitude, Continous Improvement, Culture, Courage and Collaboration

[Updated February 2023]

If you’re already working with us, you have probably noticed how different our Client Care experience is. We are obsessed with high-quality service and we want you to see and experience it in every interaction you have with Freightera.

You might also already know that the freight industry is a tough one to serve. The details of each shipment are different and nuanced. Carriers’ work is stressful and they are often over capacity. Things can go wrong. Miscommunication happens. Difficult situations happen. We can’t promise that nothing could ever happen to your shipment, what we can promise is that we’ll always do our best for you. 

Just take a look at our Google and Trustpilot reviews on our testimonials page to hear from our customers. A large majority of our reviews are 5 stars. How do we do that?

We start with our company culture, our mission, and our values. You can see it here on the pages from our Playbook. Everyone in the company knows “Why do we exist?”

When we worked with the team on our values, we put all the ideas together and found that we could summarize them in 7 words starting with the letter C. 

“Care” was undeniably the biggest one for all of us. We care about our customers and their freight as if it were our own, and it starts with care for each other inside our company. That care then spills out to our customers and partners. If people on our team wouldn’t feel cared for, it would be hard for them to genuinely care for others. We cherish and cultivate caring relationships. 

Naturally, having each other’s back makes working together and solving problems easier. A caring and respectful attitude is at the core of our culture. That’s how we get at the end of the day to Easy Shipping with Freightera’s 7 Cs.

Culture of “A” Players

We’ll win because we are committed to “A” player performance, strive for high goals, and skip excuses. Everyone in our team is a stakeholder, a shareholder after one year with the company. That’s why every single member of our team is committed to providing the best possible service to all customers every time. We take pride in how we do things. 

Care More

We treat our customers’ freight as our own, going the extra mile to assist with safe and on-time deliveries. We are fast and
super-responsive to our customers and teammates, knowing that delays and uncertainties are stressful. We care for each other as friends and family which spills out to our customers, carriers, and partners.

Creativity

We bring creativity and innovation to everyday work. From coming up with solutions to make our and our clients’ lives easier, to making sure the stressful nature of our industry doesn’t stop us from enjoying our work every day.

Can-Do Attitude

Our positive energy and can-do attitude help us solve impossible problems and get difficult stuff done. No problem is too big, and no client is too small!

Continuous Improvement

We continuously improve our services, processes, and business results. We always simplify for ease of use and convenience, making shipping as hassle-free as possible for our customers.

Courage

We behave with courage, honesty, and transparency, bringing all important matters to light. It also took courage to launch our Rate Defense™ program through which we ensure no unfair carrier charges come our clients’ way.

Collaboration

Teamwork makes the dream work. We listen to everyone and always look for collaboration and win-win, both inside the company and with all partners.

Please see the Mission and Values pages from our playbook for all of our 7 Cs, and what they mean for us: Care, Continuous Improvement, Creativity, Can-Do Attitude, Courage, Culture of “A” Players, and Collaboration.

We look forward to working with new shippers and carrier partners. Signing up with Freightera is simple and easy. If you share our values, please let us know. 🙂