How to avoid extra shipping charges

Imagine, you are quoted a good price, but your bill comes a bit higher. We’ve all been there at some point and know how frustrating it feels. We stand by our All-Inclusive Rates Guarantee 100% and will protect you from carriers who try to overcharge you, but you need to do your part too.

Please see the detailed terms below, but the main principle is very simple. We guarantee that our rates are all-inclusive as long as you ship exactly what you quoted and included all required special services.

Just think of it, you wouldn’t quote a 100 lbs pallet, but ship 200 lbs for the same price. Or if your receiving location is residential, limited access or requires a liftgate, you need to indicate it and pay an applicable fee. It’s only fair for carriers providing us with their excellent rates. Right?

For accurate all-inclusive quotes and peace of mind:

When Quoting:

• Use Correct Dimensions, Weight and NMFC Class (NMFC Class is for US and cross-border only)

Use exact dimensions and weight when quoting. Incorrect dimensions or weight will change the final rate. For Cross-Border and Domestic US Shipping: make sure to enter the correct class. Incorrect class will give incorrect rates. Please note, dimensions, weight, and packaging can all affect the correct class. If you don’t know your NMFC Class, please use our online chat or call our client care at (800) 886-4870 Ext. 1. We we’ll be happy to assist you!

• Select All Special Handling You Need

Review special handling options carefully. Select all that apply, both at pick up and at delivery. If you are not sure which ones you need, please chat with us or call.

• Note that Pick Up and Delivery Dates are Estimated for All Shipments Unless Stated Otherwise

Our website shows estimated dates only, unless otherwise stated. If your shipment is time-sensitive and you need an exact date for pick up or delivery, please select a carrier with guaranteed pick up and delivery times, or let us know before booking to help you choose one.

• Note that Same-day Pick Up Must be Booked Prior to 12 PM Pick Up Location Time

For best results please book before 12 PM local time of pickup. Pick up dates shown on our website are estimated, unless stated otherwise. If you have any questions, please contact our super-friendly Client Care team at (800) 886-4870 Ext. 1 or at [email protected]. You can also chat with us.

When Booking:

• Include Shipper Reference Number (if any)

If you have reference numbers for the pickup or delivery location, please include them in the booking notes.

• Identify any Residential or Limited Access Pickup or Delivery Locations

If your pick up and/or delivery locations are residential or limited access locations with special pick up/delivery restrictions, chat with us or call us with this information before you book, so we can make sure the carrier can reach the locations without any complications and delays.

After Booking:

• You MUST Use Our  Bill of Lading (BOL) Unless Otherwise Stated

The Bill of Lading (BOL) is automatically generated by Freightera when your shipment is booked. The BOL is your contract with the carrier and must be affixed to the shipment to avoid confusion, extra charges and lost shipments. The BOL is emailed to you automatically. You can also find it under ‘Shipments‘.

• Have Your Customs Documents Ready

If shipping between the US and Canada, you must have a customs broker in the country of entry and provide customs paperwork. If you don’t have your own customs broker, you can use our broker on the booking page. The commercial invoice needs to be uploaded to your Freightera account after booking, directly on the booking page, or under ‘Shipments‘.

On Delivery:

• Inspect Your Shipment Carefully Before You Sign the Proof of Delivery (POD)

It is very important that the receiving location verifies the shipment is complete and intact before signing the Proof of Delivery (POD). Carriers will wait without charge for up to 30 minutes while you inspect the shipment. In the rare event of shortages or damage, please indicate this clearly on the POD before signing. If the shipment is damaged, the consignee should accept it and hold it until the claim is filed and the goods can be inspected. Please make sure to notify Freightera about the situation within 24 hours of the delivery.

If you have any questions, you can chat with us, call our super-friendly Client Care team at (800) 886-4870 Ext. 1 or at [email protected].